Frequently Asked Questions


When will I receive my order(s)?

  • In stock pieces are available at check-out and will be shipped within 2 business days.
  • Made-to-order pieces are available between 1-3 weeks. Our in-house casting is scheduled every two weeks to reduce energy consumption. 
  • Customed pieces will take between 2-4 weeks depending on the complexity. 

What's the difference between Made-to-order and Customed pieces?

  • Made-to-order are re-production of our existing design. Customed pieces would include major changes to current design (settings, stones), or brand new designs. 
  • Please contact us for customed pieces quotes. 

Do you provide express services?

  • Yes, we currently accept rush services but will charge a rush service fees. 

Can I see your pieces before placing my order?

  • Magecraft is exclusively an e-commerce business, unfortunately there is no retail location. However, we are working to find some 'portals' that we can showcase our collection.

What's your return policy?

  • We currently do not accept return for silver and brass pieces. For gold pieces, we accept return but will charge a 10% re-stocking fees. 


What are your worldwide shipping options?

  • We offer EMS, Fedex, DHL shipping for international order. 
  • Standard shipping is 13-15 days, express shipping is 3-7 days.
  • Duties and taxes are not included in shipping price and vary from country to country. The customer is responisble for paying these fees.
  • Duties and taxes are negotiated by the shipping/customs agency within the destination. Usually it's determined by the value of the goods. Although charges are not always incurred.

Is your package discreet?

  • Yes. Our packages are shipped in plain envelops with no branding. This prevent theft and will help keep your gift a secret from loved ones. 


How do I figure out my ring size?

  • Please see the international ring size chart here.
  • For engagement ring, we recommend you having your finger sized by a local jeweler. All sizes on our site is US ring sizes. 

What if I don't know the ring size for a gift/proposal?

  • We recommend to not order blindly and hope for the best :) Even on the same hand, different fingers have different sizes. 
  • If you really have to do it blind, we recommend choosing something on the larger size so it can be sized down by a local jeweler afterward. Also avoid, rings with designs that run all around the ring. 

Can you resize my ring?

  • There will be labour fees, material fees and shipping fees required to send the ring back to us for resizing so we recommend you seek the service from a local jeweler. It's a more economical choice to do so and also a way to support your local business. 
  • We do not offer resizing on one-off pieces, they are sold as-is.

Can you repair my Magecraft jewelry?

  • Yes, we offer free repair on the first year. Depending on the level of damages, we might need to charge a material and labour fees after that. 
  • We are not responsible for any damanges that have been repaired by other jewelers.


Can you create a one-of-a-kind piece of jewelry for me?

  • Yes, please send us an inquiry.

Can you substitute gemstones in a current design?

  • Yes, please send us an inquiry. Noted that there will be extra lead time for us to source stones. 

Can you set my stones in your design?

  • Unfortunately, no due to many risks involved in shipping stones. Unless you are a legacy adventurer, then please inquired :)

Do you offer engraving?

  • Yes. Please add a note in your order, there will be small surcharge depending but we will try to keep it minimal.


Where is your jewelry made?

  • We make our pieces in Hanoi, Vietnam year-round and in Canada for a short period of time in the summer.

Do you use recycle gold?

  • Yes! We try to recyle as much as we could, if under extreme circumstances that we cannot, we will let you know when you order.

Are your stones conflict-free?

  • Yes, we usually go for lab-created stones or locally sourced stones that we buy straight from miners. 

How should I care for my jewelry?

  • Remove your jewelry while performing hard labour, excercising, showering and cleaning with hardsh chemical, swimming in particular.
  • For silver jewelry, if you want to deep clean your piece, use a softbrush and mild soap to give it a good scrubbed.